Your Privacy Matters

Privacy Policy

Last Updated: January 1, 2025

Information We Collect

1.1 Personal Information

When you register for our service, we collect:

  • Name and email address
  • Phone number (optional)
  • Billing address
  • Payment information (processed securely through third-party payment processors)
  • Account credentials (username and encrypted password)

1.2 Usage Information

We automatically collect certain information when you use our service:

  • Device information (type, operating system, unique device identifiers)
  • IP address and location data
  • Viewing history and preferences
  • Connection times and duration
  • App usage statistics and performance data

1.3 Cookies and Tracking Technologies

We use cookies, web beacons, and similar technologies to enhance your experience, analyze usage patterns, and personalize content. You can control cookie settings through your browser.

2. How We Use Your Information

We use the collected information for the following purposes:

Service Delivery: To provide, maintain, and improve our premium streaming services
Account Management: To create and manage your account, process payments, and handle subscriptions
Personalization: To recommend content based on your viewing preferences and history
Communication: To send service updates, technical notices, and respond to your inquiries
Security: To detect and prevent fraud, abuse, and unauthorized access
Analytics: To analyze usage patterns and improve service quality
Legal Compliance: To comply with legal obligations and enforce our Terms of Service

3. Information Sharing and Disclosure

3.1 We Do NOT Sell Your Data

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

3.2 Service Providers

We may share your information with trusted third-party service providers who assist us in:

Payment processing (credit card processors, PayPal, cryptocurrency gateways)
Cloud hosting and data storage
Customer support services
Analytics and performance monitoring

These providers are contractually obligated to protect your information and use it only for the purposes we specify.

4. Data Security

We implement industry-standard security measures to protect your personal information:

Encryption: All data transmission is encrypted using SSL/TLS protocols

Secure Storage: Personal data is stored on secure servers with restricted access

Password Protection: Passwords are hashed and encrypted

Regular Audits: We conduct regular security audits and vulnerability assessments

Access Controls: Only authorized personnel have access to personal information

5. Data Retention

We retain your personal information for as long as necessary to:

Provide our services to you
Comply with legal obligations
Resolve disputes and enforce our agreements
Maintain business records

When you cancel your account, we will delete or anonymize your personal information within 90 days, except where we are required to retain it for legal or regulatory purposes.

6. Your Privacy Rights

You have the following rights regarding your personal information:

Access: Request a copy of the personal information we hold about you
Correction: Request correction of inaccurate or incomplete information
Deletion: Request deletion of your personal information (subject to legal requirements)
Portability: Request transfer of your data to another service provider
Opt-Out: Unsubscribe from marketing communications at any time
Restriction: Request restriction of processing in certain circumstances

11. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Privacy Team:

privacy@streamvibe.com

WhatsApp:

+44 7451 281655

Response Time:

Within 48 hours

By using StreamVibe, you acknowledge that you have read and understood this Privacy Policy. We are committed to providing a secure and transparent streaming experience for all our users.