Privacy Policy

1.1 Personal Information

When you register for our service, we collect:

• Name and email address
• Phone number (optional)
• Billing address
• Payment information (processed securely through third-party payment processors)
• Account credentials (username and encrypted password)

1.2 Usage Information

We automatically collect certain information when you use our service:

• Device information (type, operating system, unique device identifiers)
• IP address and location data
• Viewing history and preferences
• Connection times and duration
• App usage statistics and performance data

1.3 Cookies and Tracking Technologies

We use cookies, web beacons, and similar technologies to enhance your experience, analyze usage patterns, and personalize content. You can control cookie settings through your browser.

2. How We Use Your Information

We use the collected information for the following purposes:

• Service Delivery: To provide, maintain, and improve our premium streaming services
• Account Management: To create and manage your account, process payments, and handle subscriptions
• Personalization: To recommend content based on your viewing preferences and history
• Communication: To send service updates, technical notices, and respond to your inquiries
• Security: To detect and prevent fraud, abuse, and unauthorized access
• Analytics: To analyze usage patterns and improve service quality
• Legal Compliance: To comply with legal obligations and enforce our Terms of Service

3. Information Sharing and Disclosure

3.1 We Do NOT Sell Your Data

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

3.2 Service Providers

We may share your information with trusted third-party service providers who assist us in:

• Payment processing (credit card processors, PayPal, cryptocurrency gateways)
• Cloud hosting and data storage
• Customer support services
• Analytics and performance monitoring

These providers are contractually obligated to protect your information and use it only for the purposes we specify.

3.3 Legal Requirements

We may disclose your information if required by law, court order, or government request, or to protect our rights, property, or safety, or that of our users.

4. Data Security

We implement industry-standard security measures to protect your personal information:

• Encryption: All data transmission is encrypted using SSL/TLS protocols
• Secure Storage: Personal data is stored on secure servers with restricted access
• Password Protection: Passwords are hashed and encrypted
• Regular Audits: We conduct regular security audits and vulnerability assessments
• Access Controls: Only authorized personnel have access to personal information

However, no method of transmission over the internet is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

5. Data Retention

We retain your personal information for as long as necessary to:

• Provide our services to you
• Comply with legal obligations
• Resolve disputes and enforce our agreements
• Maintain business records

When you cancel your account, we will delete or anonymize your personal information within 90 days, except where we are required to retain it for legal or regulatory purposes.

6. Your Privacy Rights

You have the following rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information (subject to legal requirements)
• Portability: Request transfer of your data to another service provider
• Opt-Out: Unsubscribe from marketing communications at any time
• Restriction: Request restriction of processing in certain circumstances

To exercise these rights, contact us at privacy@streamvibe.com or through our support channels.

7. Children's Privacy

Our service is not intended for children under 18 years of age. We do not knowingly collect personal information from children under 18.

If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately, and we will delete such information from our systems.

8. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws.

We ensure that appropriate safeguards are in place to protect your information in accordance with this Privacy Policy, regardless of where it is processed.

9. Third-Party Links

Our service may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties.

We encourage you to read the privacy policies of any third-party sites you visit.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by:

• Posting the updated policy on our website
• Sending an email notification to your registered email address
• Displaying a prominent notice in our app

Your continued use of the service after changes are posted constitutes acceptance of the updated Privacy Policy.

11. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us: