Money-Back Guarantee

Refund Policy

Last Updated: January 1, 2025

30-Day Money-Back Guarantee

We stand behind the quality of our service. If you're not completely satisfied with StreamVibe within the first 30 days, we'll refund your money—no questions asked.

Eligibility for Refunds

1.1 30-Day Money-Back Guarantee

You are eligible for a full refund if:

You request a refund within 30 days of your initial purchase
This is your first subscription with StreamVibe (not applicable to renewals)
You have not violated our Terms of Service
Your account has not been suspended or terminated for policy violations

1.2 Valid Reasons for Refund

Common valid reasons include:

Technical issues that prevent you from using the service
Service not meeting your expectations
Incompatibility with your devices
Poor streaming quality despite adequate internet speed
Missing channels or content you expected
Changed your mind about the service

Non-Refundable Situations

Refunds will NOT be issued in the following cases:

After 30 Days

Refund requests made more than 30 days after purchase

Subscription Renewals

Renewals of existing subscriptions are not eligible for refunds

Terms Violations

Accounts terminated for violating Terms of Service

Account Sharing

Accounts found sharing credentials with unauthorized users

Partial Usage

Significant service usage (e.g., streaming for 25+ days) before requesting refund

Reseller Credits

Reseller packages and credits are non-refundable

How to Request a Refund

Step-by-Step Process:

Contact Support

Reach out to our support team via WhatsApp ({phone}) or email ({email})

Provide Information

Include your account email, order number, and reason for refund request

Verification

Our team will verify your eligibility (usually within 24 hours)

Processing

Once approved, refund will be processed to your original payment method

Confirmation

You'll receive a confirmation email once the refund is completed

Required Information

To process your refund request quickly, please provide:

  • Your registered email address
  • Order/Transaction ID
  • Purchase date
  • Brief reason for refund request
  • Payment method used (for verification)

Refund Processing Time

Approval Time

24-48 hours for verification and approval

Refund Time

3-10 business days to reach your account

Processing Times by Payment Method

Credit/Debit Cards: 5-10 business days
PayPal: 3-5 business days
Cryptocurrency: 1-3 business days
Bank Transfer: 7-10 business days

Note: Processing times may vary depending on your bank or payment provider.

Important Notice

Please contact us directly before initiating a chargeback with your bank. Chargebacks without prior contact may result in account suspension and additional fees.

Email:

support@streamvibe.com

WhatsApp:

+44 7451 281655

If you have a dispute:

  • Contact our support team first to resolve the issue
  • We will work with you to find a satisfactory solution
  • Most issues can be resolved within 24-48 hours
  • Only initiate a chargeback as a last resort

Your trust is our most valuable asset. We are committed to processing all refund requests fairly and transparently according to this policy.