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+1 (562) 638-0287Refund Policy
Last Updated: January 1, 2025
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30-Day Money-Back Guarantee
We stand behind the quality of our service. If you're not completely satisfied with StreamVibe within the first 30 days, we'll refund your money—no questions asked.
Eligibility for Refunds
1.1 30-Day Money-Back Guarantee
You are eligible for a full refund if:
- You request a refund within 30 days of your initial purchase
- This is your first subscription with StreamVibe (not applicable to renewals)
- You have not violated our Terms of Service
- Your account has not been suspended or terminated for policy violations
1.2 Valid Reasons for Refund
Common valid reasons include:
- Technical issues that prevent you from using the service
- Service not meeting your expectations
- Incompatibility with your devices
- Poor streaming quality despite adequate internet speed
- Missing channels or content you expected
- Changed your mind about the service
Non-Refundable Situations
Refunds will NOT be issued in the following cases:
After 30 Days
Refund requests made more than 30 days after purchase
Subscription Renewals
Renewals of existing subscriptions are not eligible for refunds
Terms Violations
Accounts terminated for violating Terms of Service
Account Sharing
Accounts found sharing credentials with unauthorized users
Partial Usage
Significant service usage (e.g., streaming for 25+ days) before requesting refund
Reseller Credits
Reseller packages and credits are non-refundable
How to Request a Refund
Step-by-Step Process:
Contact Support
Reach out to our support team via WhatsApp (+212 618 467 167) or email (support@streamvibe.com)
Provide Information
Include your account email, order number, and reason for refund request
Verification
Our team will verify your eligibility (usually within 24 hours)
Processing
Once approved, refund will be processed to your original payment method
Confirmation
You'll receive a confirmation email once the refund is completed
Required Information
To process your refund request quickly, please provide:
- Your registered email address
- Order/Transaction ID
- Purchase date
- Brief reason for refund request
- Payment method used (for verification)
Refund Processing Time
Approval Time
24-48 hours for verification and approval
Refund Time
3-10 business days to reach your account
Processing Times by Payment Method
- Credit/Debit Cards: 5-10 business days
- PayPal: 3-5 business days
- Cryptocurrency: 1-3 business days
- Bank Transfer: 7-10 business days
Note: Processing times may vary depending on your bank or payment provider.
5. Partial Refunds
In certain circumstances, we may offer partial refunds:
- If you've used a significant portion of your subscription period
- For technical issues that were partially resolved
- When downgrading from a higher-tier plan
Partial refunds are calculated on a pro-rata basis for the unused portion of your subscription.
6. Chargebacks and Disputes
Important Notice
Please contact us directly before initiating a chargeback with your bank. Chargebacks without prior contact may result in account suspension and additional fees.
If you have a dispute:
- Contact our support team first to resolve the issue
- We will work with you to find a satisfactory solution
- Most issues can be resolved within 24-48 hours
- Only initiate a chargeback as a last resort
7. Exceptions and Special Cases
We may make exceptions to this policy in special circumstances:
- Extended service outages beyond our control
- Significant changes to service features or content
- Medical or personal emergencies (documentation required)
- Technical issues that cannot be resolved
Each case is reviewed individually by our management team.
8. Contact Information
For refund requests or questions about this policy, contact us:
Email: support@streamvibe.com
WhatsApp: +212 618 467 167
Subject Line: "Refund Request - [Your Email]"
Response Time: Within 24 hours
Our Commitment
We're confident you'll love StreamVibe, but if for any reason you're not satisfied, we'll make it right. Our 30-day money-back guarantee ensures you can try our service risk-free. Your satisfaction is our priority!